Refund Policy

SABMEDIA is committed to ensuring customer satisfaction. This refund policy applies to all purchases made on SAB Player Pro.

1. Trial Period

SAB Player Pro offers a free trial period allowing users to test all features of the application before any purchase.

We strongly encourage you to use this trial period to ensure that the application meets your needs.

2. Right of Withdrawal

In accordance with current legislation, you have a period of 14 days from the date of purchase to exercise your right of withdrawal, without having to justify reasons or pay penalties.

IMPORTANT: The right of withdrawal cannot be exercised if you have started using the application after purchase. By downloading and using the application, you expressly agree to waive your right of withdrawal.

3. Refund Conditions

3.1 Accepted Refunds

Refund requests will be accepted in the following cases:

  • Major technical issue preventing app use and not resolved within 7 days
  • Double billing or payment error
  • Unauthorized purchase (proven fraud)
  • Clear non-compliance with product description

3.2 Non-Accepted Refunds

Refunds will not be granted in the following cases:

  • Change of mind after using the application
  • Issues related to playlists or content provided by the user
  • Incompatibility with a device not listed in compatible devices
  • User's Internet connection issues
  • Subscriptions expired for more than 30 days

4. Refund Request Procedure

To request a refund, follow these steps:

  1. Contact our customer service at [email protected]
  2. Provide your order number or transaction reference
  3. Clearly explain the reason for your request
  4. Provide screenshots if necessary (for technical issues)

Our team will review your request within 2-3 business days.

5. Processing Time

Once your refund request is approved:

  • Refund will be processed within 5 to 10 business days
  • Amount will be credited to the payment method used during purchase
  • You will receive a confirmation email once refund is processed

Processing times may vary depending on your bank or payment provider.

6. Partial Refund

In some cases, a partial refund may be offered:

  • If part of the subscription has already been used
  • In case of partial resolution of a technical issue
  • By mutual agreement between customer and SABMEDIA

7. Recurring Subscriptions

For subscriptions with automatic renewal:

  • You can cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • No prorated refund is made for the current period
  • After cancellation, you retain access until the end of the paid period

8. Exceptions

SABMEDIA reserves the right to refuse a refund if:

  • Evidence of abuse or fraud is detected
  • Account has been banned for violating terms of use
  • Repeated refund requests are made

9. Policy Modifications

SABMEDIA reserves the right to modify this refund policy at any time. Modifications will take effect upon publication on the site.

It is your responsibility to regularly check this page to be aware of any modifications.

10. Contact

For any questions regarding our refund policy:

Email: [email protected]

Website: https://www.sabplayer.com

Our support team is available to answer all your questions and process your requests promptly.

Last update: October 2025